Privacy Notice

Self-employed person Ing. Monika Klečková, IN 09056319, with its registered office at Vratislavská 393/12, 181 00 Prague 8 - Bohnice, Czech Republic entered in the Trade Register (hereinafter referred to as the "Administrator"), pursuant to Regulation (EU) No. 2016/679 of the European Parliament and of the Council protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/ES (General Data Protection Regulation) (hereinafter "GDPR") is the operator of the website and processes your personal data.

The information we collect

We collect, use and process the following categories of Information:

  • Name, surname;

  • IN (identification number), tax identification number, bank account number;

  • address or registered office of the company;

  • e-mail adress;

  • telephone number;

  • our mutual communication;

  • the information and documents you provide to us in connection with the provision of services;

  • your evaluation of our services;

  • cookies - in the case of cookies The Administrator collects so-called cookies on its website (for more details, see the Information about Cookies section).

Why we process your personal data

Situations in which we will work with your data:

  1. You will order our services and become our clients.
  2. You give us your consent to receive marketing and advertising messages (eg newsletter).
  3. You communicate with us by e-mail, in writing, by telephone or online via chat.
  4. You will visit our website or our profiles on social networks.
  5. You contact us via the contact form on our website.

Under what authorization can we process your data

Processing in order to create a range of services, concluding and fulfilling contractual obligations. We obtain personal data directly from you, for example by e-mail or by filling in the contact or order form (or via chat) on our website. According to the Regulation, the legal basis for processing is Article No 6, paragraph 1, letter f), the legitimate interest of the Administrator.

Processing for the purpose of sending business messages (offers, newsletters, etc.) to data subjects who are not our clients The legal basis for processing according to the Regulation is Article 6, paragraph 1, letter a) consent of the data subject.

In the case of cookies (for more details, see the section on Information about cookies), we may only work with the so-called necessary cookies without your consent; we also process them on the basis of a legitimate interest. We may only process analytical and advertising cookies on the basis of your consent, which you will give us by clicking on the appropriate button in the cookie bar in the footer of the page.

How long we will process your data (data retention)

The administrator processes your personal data only to the extent necessary to fulfill the specified purpose and only for the time necessary to achieve it, but no longer than for the period specified by the relevant legal regulations and in accordance with them.

We will therefore process your data for the duration of the cooperation or business relationship, and for a maximum of 10 years after its termination, unless other regulations stipulate an even longer period (does not apply to cookies). You can find the time for storing information from cookies in the Information about Cookies section.

Your rights regarding personal data

We always do our best to protect your personal information. Under the GDPR, you have the following rights:

  1. Request information from us on what personal data we process.
  2. Request access to this data from us and have it updated or corrected, or request restrictions on their processing.
  3. Request the deletion of your personal data from us.
  4. Request a copy of the personal data processed.
  5. Request the transfer of personal data to another administrator.
  6. Raise an objection to the processing of personal data.
  7. If you have given us consent to the processing of personal data, then withdraw this consent.
  8. In case of doubts about the lawful processing of personal data, file a complaint with the Office for Personal Data Protection.
  9. The right to effective judicial protection if you believe that your rights have been violated in the processing of personal data.

Work with personal data takes place within the European Union. If processing takes place outside the EU, then on the basis of the relevant legislation (exceptions approved by the European Union, or after meeting other data security requirements).

You can exercise all rights or any questions electronically at or in writing at Vratislavská 393/12, 181 00 Prague 8. The supervisory body is the Office for Personal Data Protection, with its registered office at Pplk. Sochora 27, 170 00 Prague 7. If you prefer telephone communication, we are at your disposal at the telephone number +420 731 172 903.


I can assure you that we and our partners who will process your personal data are obliged to maintain the confidentiality of personal data and security measures, the disclosure of which would endanger the security of your personal data. At the same time, this secrecy continues even after the end of the contractual relations.

Information about cookies

The website uses so-called cookies.

The law stipulates that we may store cookies on your device if they are strictly necessary for the operation of this site (see section Necessary cookies), without your consent, based on the so-called legitimate interest. We need your consent for all other types of cookies. You can give it to us by checking the appropriate box on the cookie bar that appears when you visit our website.

What are cookies?

Cookies are text files that our website sends to the browser or your device from which you view our website (for example, phone, tablet, computer). They allow us to identify you and customize the website accordingly, display you with certain content or help us analyze who came to the site, whether they return regularly, etc.

Think of a cookie as a small amount of data that the currently viewed website sends to your computer. There, or even on a smartphone or tablet, the data file is saved. The next time you visit the same website, your computer will send our server new information about your browsing. Using a cookie, the website will know if you have ever been to it and what parts of the site you are browsing.

Why do we use cookies?

To personalize content and ads, provide social media functions and analyze traffic to our website. We share information about how you use our site with our social media, advertising and analytics partners. Partners may combine this information with other information you have provided or obtained as a result of using their services.

What types of cookies do we use?

Necessary cookies - these are necessary for your website to be displayed correctly and safely. These cannot be rejected or turned off, otherwise some pages may be incomplete or problematic to display.

Functional cookies - are used to remember your preferences on our website (for example, language or login details).

Analytical cookies - these help us analyze how our website works from the user's point of view. Thanks to these files, we can see how you find your way around our website, how the website works overall, and we can constantly improve website for you.

Advertising cookies - whenever you click on our advertisement while browsing the Internet or on social networks and you reach our website (or visit our profiles on social networks), we use advertising cookies to be able to measure the success of our advertising activities and also to be able to adapt ads to your needs and preferences.

We store cookies necessary for functional and secure access to the website only for the time necessary for the transmission and display of content.

We only process analytical and advertising cookies if you give us your consent via the cookie bar - please refer to the table below for data retention period.

If you no longer want us to work with your cookies in full, change your settings or remove your consent.

How can you manage or disable cookies in your web browser?

Another possible way to prevent the processing of analytical and advertising cookies is through your browser settings. You can also browse the site in incognito mode.

You can find more about individual browsers and deleting/blocking cookies here:

Remember that the settings need to be made for each of your devices (phone, tablet, personal computer, laptop) separately.

The collected cookies are processed by other processors:

  • Google Analytics, operated by Google Inc., at 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.

  • Google Ads, operated by Google Inc., located at 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.

  • Sklik service, operated by, a.s., IN: 261 68 685, with its registered office in Prague 5 - Smíchov, Radlická 3294/10, postal code 150 00.

  • Facebook service from Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Dublin, D02X525, Ireland.

Cookies are then processed by the processor in accordance with their conditions for handling personal data:

How long we will process your data (data retention)

The necessary cookies are kept only for the time necessary for the functioning of the website. You give your consent to the use of analytical and advertising cookies for the period specified for each type of cookie. You can take it back at any time, just change the settings of your web browser, or contact us at You will find the individual retention periods in the table below.





Acces to information

Google Analytics

These cookies are used for marketing purposes and to improve the website

26 months + auto reset on new activity

Theese are cookies from our website

These cookies are used for retargeting and conversion tracking

At most 540 days

These are cookies

These cookies are used for retargeting and conversion tracking

At most 540 days

These are Facebook cookies

These cookies are used for retargeting and conversion tracking

At most 540 days

These are Google cookies

Processing of personal data provided during communication in Smartsupp chat

For the purpose of speeding up communication, we use online chat from Smartsupp on the website

Detailed information on the processing of personal data by Smartsupp is provided in the Personal Data Processing Agreement (DPA).

Personal data is stored in an EU Member State. Read Section 5.3, Annex No. 3 to the DPA (Personal Data Processing Agreement).

Smartsupp uses third parties (subprocessors) to process personal data. For more details, see Annex 3 in the DPA (Personal Data Processing Agreement).

What kind of personal data is processed by Smartsupp?

Smartsupp allows you to collect visitors' names, email addresses and phone numbers using pre-chat and offline forms.

In addition, Smartsupp can collect various technical information such as IP addresses (can be turned off in the settings), pages viewed, type of device used, browser type, screen resolution and more.

In addition, visitors can send additional personal information directly within the chat conversation itself.

Information on the type of personal information that Smartsupp processes can be found in Annex 1 in the DPA (Personal Data Processing Agreement).

Who is the administrator of the personal data you fill in to Smartsupp?

The administrator of personal data is Ing. Monika Klečková, IČ: 09056319, registered in the Trade Register at the Office of the Municipal District of Prague 8, with its registered office at Vratislavská 393, 181 00 Prague 8. The processor of personal data is, s.r.o., IN: 03668681, with its registered office at Šumavská 31, 602 00 Brno.

How does Smartsupp secure personal data?

Smartsupp protects personal information with the latest industry standards and security measures. It uses SSL/TLS encryption and everything runs on the secure HTTPS protocol. Details on data security can be found in Annex 2 of the DPA (Personal Data Processing Agreement).

How do we use cookies?

When using Smartsupp services and products, temporary files, so-called "cookies", may be stored, which may contain data to identify the visitor. No personal data is stored in cookies.

Here you can find a specific description of the cookies that Smartsupp uses.

  • Functional cookies
Name Description Retention
ssupp.vid Main purpose of this cookie is to identify visitors to your website. Based on this, we can pair the visitor with the conversation when the page reloads. As a result, ongoing conversations won't disappear even after reloading the page, so visitors can continue where they left off.
This cookie therefore allows us to view the source, browser information and number of visits that are listed in the visitor information in the Dashboard.

6 months

Local Storage (web storage) - permanent storage until deletion by the application or user

Name Level 1 Name Level 2 / Description Description
_ss.enableSounds Saves the user's preferences whether the chat window should play sounds.
ssupp_<CHAT_KEY> Stores data related to visitor and user preferences. See stored values below: The message (automatic) is activated when the visitor sends the message.
message Saves draft messages so that when the user reloads the page, the draft message is retained and does not disappear.
opened Saves the value of chat open / closed, so when the user reloads the page, the chat box returns to the previous state.
vid Works the same way as ssupp.vid cookie.
  • Marketing cookies
Name Description Retention
ssupp.visits This cookie is used to store the number of previous visits by the visitor. Based on this, we can then more accurately target automatic messages and chatbots. 6 months

Local storage (web storage)

Name Level 1

Name Level 2 / Description

Stores data related to visitor and user preferences. See stored values below:   
The same as ssupp.visits cookie. This is marketing information that should not be allowed if the visitor does not consent to the marketing cookies.